My order problem.

[#1]

I get lots of emails from Plusnet offering me new deals, however when I login to my account it's always 'sorry you can not make any changes due to an order in progress?? What order? I never made an order. I also get lots of texts from EE tempting me to change since I had to with my mobile from plusnet, don't get me wrong I've been with Plusnet for over 10 years with no complaints but this is doing my head in.

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

[#3]

Hey,

There's a stuck call feature on your account, I've put steps in place to sort and you should be able to make changes by Monday. Please let me know if not though.