My hardware haven't arrived
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My hardware haven't arrived
26-09-2017 4:59 PM
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Hello,
I've ordered an unlimited broadband. My internet will be active by 27th of september after 12pm, but I haven't got my hardware yet. It was dispatched on 22th of september, and still havent arrived. My previous ISP cut my internet already, and I have no connection now. What am I gonna do now?
Re: My hardware haven't arrived
27-09-2017 12:23 PM
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Hi there,
The order should have completed prior to midnight but I've just chased our suppliers now as it looks like there's been a delay due to a fault with the phone line.
Currently this is appointed with an engineer to fix the issue on 2/10/17, I'm really sorry if this disappoints and wanted you to know that this is the very soonest available engineer appointment to get this work done.
I'm going to get back in touch with them again later and continue to push for something sooner so I'll keep you posted.
Re: My hardware haven't arrived
27-09-2017 12:34 PM
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It has been a month since I've ordered. "10 working days", more like 20 working days... I need a proper internet connection as it is an important part of my job, my son needs internet as well for his studies...
Re: My hardware haven't arrived
28-09-2017 3:38 PM
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I understand, it's due to the fault with the phone line that has caused these delays.
I've been back to our suppliers again to appeal for a sooner appointment and none are available due to engineer resourcing in your area.
Please do reply back here when the connection is up and I'll make sure we look after you.
Re: My hardware haven't arrived
28-09-2017 3:56 PM
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funny thing is my home phone is activated and works well, is there any chance of looking at the line again? How is my home phone working if the line has a problem? Also I had no connection issues with my previous ISP.
Re: My hardware haven't arrived
02-10-2017 5:09 PM
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Re: My hardware haven't arrived
02-10-2017 5:11 PM
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everything is fine, having the maximum speed possible. Thanks for your help
Re: My hardware haven't arrived
02-10-2017 5:28 PM
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