Moving House No Order Confirmation Received not showing new address yet.

[#1]

Hello,

I’m becoming increasingly concerned as I have not received any communication (no emails or phone calls) since 17th February 2026 regarding my house move request.

I informed Plusnet that my moving date is 6th March, which is now very close, and I have still not received any formal confirmation.

I was sent electronic documents to sign for the new fibre contract, which I completed, and I was told that an engineer would contact me for the 6th March. However:

• I was never given an order reference number

• I have not received any confirmation email

• No engineer has contacted me

• I have had no confirmation that the house move is actually scheduled

I also requested a package change from the 300 Fibre plan to the 500 Fibre plan, and I’ve received no confirmation that this has been processed either.

Given that my move date is 6th March, this is now urgent.

Could someone please urgently confirm:

• Whether my house move order is active

• The confirmed activation date

• Whether an engineer visit is booked for 6th March

• Whether my plan has been changed to 500 Fibre

• My order reference number

I would really appreciate a clear update as soon as possible to avoid any disruption to service.

Thank you.

[#2]

@MrBruno 

Flagging @Marsh and @plusnettony as probably the best staff members to help you with that.

[#3]

Or, @MrBruno , you could give Plusnet Support a ring.

[#4]

@MrBruno 

As suggested I would phone as the tagged plusnet staff have other duties and may not have time to assist.

Have you checked the members centre for any account activity? Use link https://www.plus.net/wizard/?p=search 

[#5]

Moderator's note:
Thread moved from Plusnet Feedback to My Order

[#6]

Thanks to everyone,

The link the “Superuser” provided helped me get in contact with a member of staff, and they have confirmed my new address for now. I’ve followed up directly with them to ask a few more questions regarding activation, engineer booking, and the fibre upgrade.

Appreciate everyone’s help.

Thanks again,
MrBruno

[#7]

Hi @MrBruno 

Thank you for coming back to us on here and letting us know everything is resolved now. 

Take care 

Ritu

[#8]

Hi Ritu,
I will get back if I need more help.
Thanks again all , special superuser Dan the Van 👍
Kind regards
MrBruno