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Missing Order

Posts: 1
Registered: ‎03-02-2017

Missing Order

Hi. I joined plusnet last Tusday and apart from the confirmation and welcome mails i haven't received anything. I've just checked my order in the track order section and according to that i don't have any order in progress. I would really appreciate if someone could have a look at it and tell me if this is normal.
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Missing Order

Hi there,


When we're checking your address it's telling us there are 3 active and working lines with other providers, can you respond to the support ticket on your account here with the information requested and we'll get this moving again.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff