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Lost Plusnet prepaid mastercard

FIXED
Tja320
Interested
Posts: 2
Thanks: 1
Registered: ‎03-01-2022

Lost Plusnet prepaid mastercard

Hi there,
I have received and activated it in order to use, the prepaid mastercard following my recent account with Plusnet broadband. However , I lost my purse this afternoon and wish to cancel the card and request a replacement.
I can't see anywhere that shows me how to go about this. Can someone please help?
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Lost Plusnet prepaid mastercard

Fix

Hello, thanks for your post @Tja320 and welcome to our Community Forums.

I'm really sorry to see you've lost your reward card.

I'd recommend calling Pure Card on 0344 800 6435 and/or email at info@purecard.com

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Tja320
Interested
Posts: 2
Thanks: 1
Registered: ‎03-01-2022

Re: Lost Plusnet prepaid mastercard

Thank you so much!
I have managed to freeze the card and will contact them via phone after the bank holiday. My mind is at ease now Smiley x
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Lost Plusnet prepaid mastercard

No problem @Tja320 and sounds like a plan

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team