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Just bought my WIFI

joshclayton567
Newbie
Posts: 3
Registered: ‎11-12-2021

Just bought my WIFI

Hi all, just moved into my first house. Bought my wifi on monday if this week and have been told that my wifi wont be activated until the 24/12/21. I was wondering if anyone knows if i can get this earlier due to my girlfriend needing wifi for her collage has 99% of it goes online. Any help is appreciated.

Thanks
Josh
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 11,392
Thanks: 3,564
Fixes: 272
Registered: ‎30-07-2007

Re: Just bought my WIFI

The time is purely dependant on BT Openreach engineer availability in your area. The minimum is 7 working days but it is often longer than that.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

joshclayton567
Newbie
Posts: 3
Registered: ‎11-12-2021

Re: Just bought my WIFI

Okay, it was just the off chance that i was able to somehow get it abit earlier so my girlfriend is able to catch up and continue with college.

Thanks MisterW
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Just bought my WIFI


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
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Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Just bought my WIFI

Thanks for your post @joshclayton567 and welcome to our Community Forums.

I'm afraid the date we've given is down to engineer availability, though from what I can see an engineer's not booked for then. We've confirmed the appointment date in an email but if you can't find it, you can view the details Here.

It was worth asking, because if you don't ask you don't get Smiley Let us know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team