Issue with full fibre order

[#1]

I have full fibre upgrade in progress does anyone know what the abbreviations below mean that I can see in question on my account. I would have asked customer services, but I only found this after getting a text 35 mins after the lines closed for the day.

Delayed in Planning await KCI2 or KCID

[#2]

@mrwizard 

I can't give the exact definition but it basically means OR need to do a survey first to check for possible complications with running the fibre cable to your property.

Brian

[#3]

@mrwizard 'KCI2' suggests that OpenReach need to do a survey before they decide the best way to route your fibre connection - making it a 2-stage process. Never heard of 'KCID', so can't explain that.

Is your service supplied overhead or underground?

[#4]

Currently underground but the new one may be Overhead. 

[#5]

I will give customer services a call tomorrow and hopefully they can give me some more info. As I think the complication might also be that the equipment to supply our flat and the 6 other is getting installed as part of my install

[#6]

Ah, an MDU situation - that could explain it. Is your property rented, or leasehold, as that would require the permission of the landlord/leaseholder?

[#7]

Well I run the residents association and we are all also the freeholders and the leaseholders.

[#8]

OK, that is not the problem then, fortunately but MDU installs do seem to cause problems for OpenReach.

[#9]

Yeah it’d suggest the order’s with Openreach’s planning team and they’ll provide a KCI in due course. 

KCI stands for Keep Customer Informed, the customer being us in this scenario, in particular KCI2 is the stage of an order that is committed in the systems, generally when an engineer is confirmed to install the service.

KCID is a delay notification, so there could be one of two outcomes from the planning investigation, either the order’s committed (KCI2) or there’s a further delay (KCID).

I can’t check the specifics as currently not in the office, but I hope this explanation makes things a little clearer. 

[#10]

---

@mrwizard wrote:

I have full fibre upgrade in progress does anyone know what the abbreviations below mean that I can see in question on my account.

Delayed in Planning await KCI2 or KCID

---

KCI2. Keep Customer Informed - 2 stage installation.

KCID  Keep Customer Informed - Delayed.

[#11]

@mrwizard 

KCI means Keep Customers Informed apparently.

As stated, it appears your install relates to a Multi Dwelling Unit so OR look to bring a Customer Splice Point (or some other unit) to the block and then run individual cables from there. That's why a survey would be required.

Brian

[#12]

---

@Baldrick1 wrote:

---

KCID  Keep Customer Informed - Delayed.

---

Never thought of that @Baldrick1 - thanks, except they are not really 'keeping the customer informed', are they?

[#13]

---

@jab1 wrote:

... except they are not really 'keeping the customer informed', are they?

---

According to Gandalf in post #9, the customer being Plusnet not the OP,

Quote "KCI stands for Keep Customer Informed, the customer being us in this scenario,"

which he can't check until he's back in the office.  

[#14]

@RobPN I know that 😉 - my comment was a little tongue-in-cheek, meaning PN are not really keeping the EU informed. Maybe there should be a KEUI ('Keep End-user Informed') protocol?

[#15]

@jab1 

We don’t know, remember that OR’s customer is Plusnet, not the OP.