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Is my order delayed?

Ping_Too_Long
Newbie
Posts: 2
Registered: ‎18-08-2023

Is my order delayed?

Hi

Made an order with a visit booked for 23rd.
Get a message on Monday and there's nothing on the system.
Tried ringing back but delays were long.

What's happening with my order?
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Is my order delayed?

Hi there, I'm really sorry for the delays to your order. 

 

I've checked on your account and can see there's been a delay due to some civil engineering work that needs to take place. 

 

That's being planned now and we'll update you shortly on ticket https://www.plus.net/wizard/?p=view_question&id=236199080

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ping_Too_Long
Newbie
Posts: 2
Registered: ‎18-08-2023

Re: Is my order delayed?

Thanks for the response.

 

I don't understand the link and can anyone access that information?

bmc
Hero
Posts: 3,407
Thanks: 1,146
Fixes: 52
Registered: ‎28-02-2017

Re: Is my order delayed?

@Ping_Too_Long 

You need to be logged into your PlusNet Portal before clicking on the link.

 

Brian