Is my order delayed?

[#1]

Hi

Made an order with a visit booked for 23rd.
Get a message on Monday and there's nothing on the system.
Tried ringing back but delays were long.

What's happening with my order?

[#2]

Hi there, I'm really sorry for the delays to your order. 

I've checked on your account and can see there's been a delay due to some civil engineering work that needs to take place. 

That's being planned now and we'll update you shortly on ticket https://www.plus.net/wizard/?p=view_question&id=236199080

Adam

[#3]

Thanks for the response.

I don't understand the link and can anyone access that information?

[#4]

@Ping_Too_Long 

You need to be logged into your PlusNet Portal before clicking on the link.

Brian