Is My Full Fibre Order Delayed ?

[#1]

@Terranova667 was 15th May a COMMITTED installation date or did the email include the words “we aim to…”.  If it was a committed installation date then the automatic compensation clock for a delayed install should be ticking, however …

@Marsh to manage expectations, is the automatic compensation clock for failed installation still ticking or is it paused awaiting PTW?

[#2]

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@Terranova667 wrote:

A new update. I was contacted by the customer Assist team today, turns out that Openreach need to install 70m of new duct before they can do anything else and they expect to get the duct on the 6th July, I have no idea when work on the property will even begin, I'm expected another update from the customer Assist team on the 19th July, Hopefully no more delays this time. 

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Sounds very similar to mine.  The duct 'diggers' will hopefully also run the fibre up to your building, just make sure it is near where you want them to put the external splice point (CSP) and therefore also where you'd prefer them to come in.

With a coil of fibre by your door / wall there is then no excuse not to book the installer - and don't take any nonsense at that point.  The OR computer can 'forget' the work is done and still say 'externals to complete'.

[#3]

@Townman  it says,   We expect this to be 15th May 2025, but our suppliers will need to carry out some extra checks on how the necessary cables can be installed to your property. Depending on how long this takes, the requested appointment date may not be available, however we'll monitor your order and email you to keep you updated on its progress and will confirm your engineer date via email as soon as we can. 

[#4]

OK that’s not a confirmed activation date, so the automatic compensation scheme does not apply here.

[#5]

A new update..

I got a update from Plusnet, Openreach have told them work won't start until 1st September with no reason given why they are waiting that long, they supposed to be getting the ducting on Sunday so a delay that long to start work is a bit of a pee take to say the least, what makes it worse is they were laying ducting in my street yesterday for other properties that are getting Full fibre so I don't get how they can do that that work and not for mine when they would be digging and laying pretty much the same place just going in the opposite direction 5 doors down. 

I can't say i'm happy about it, I replied to my ticket asking if they can get a valid reason of the delay from Openreach although I doubt i will get one, It's been two months already since i made the order, now Openreach want to wait even more and that's not even to do work on the property both outside and in. 😠

[#6]

Thank you for taking my call today @Terranova667, please let us know if there's anything else in the meantime that we can look for you. 

[#7]

@Tina11192 thanks I will, 

I have been given a case handler at Openreach hopefully they can speed things up and I won't have to wait until September for the work to start, will see, I will get an update around Thursday to see what is happening. 

[#8]

A little update.. The escalation to have the work brought forward was rejected by Openreach due to my local council permit only allowing the work to start in September due to digging on a public footpath and blocking off the road which they have done all of last week for other orders, I guess they feel it was too much time although to me it would make more sense to do all in one go than to disrupt again in 8 weeks time. oh well.