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Internet down - no new router

sarahlturner
Newbie
Posts: 1
Registered: ‎19-12-2018

Internet down - no new router

Ordered 1st Dec, old provider off from 6th, 3 kids no internet, probably wont be here for christmas and presents need internet! Whats going on plusnet, not good start, no communication, nothing, very angry!
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 24,775
Thanks: 4,478
Fixes: 1,136
Registered: ‎11-01-2008

Re: Internet down - no new router


Moderators Note


This topic has been moved from Broadband to My Orders

 


 

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BD
Plusnet Help Team
Plusnet Help Team
Posts: 865
Thanks: 176
Fixes: 43
Registered: ‎24-04-2017

Re: Internet down - no new router

Hi @sarahlturner and welcome to the Community Forums. I'm truly sorry to hear that you've had no information regarding orders on your account and I have personally gone on your account and progress the set-up of the account for you. The order related ticket I have raised and information regarding the set-up of your service can be found via the below link moving forwards:
https://www.plus.net/wizard/?p=view_question&id=185709631
 

 Ben Devine
 Plusnet Help Team