Insurance covered for damage during full fibre installation

[#1]

Hi all,

Plusnet have insurance covered for damage (e.g. wall crack when drilling a hole) to property during the full fibre installation ?

Rico

[#2]

@ricolee5394  It's Openreach or their contractors who do the full fibre installation so I think it would be them who are responsible for any damage, rather than Plusnet who are a customer of Openreach.

[#3]

RelAleMadrid

Are you the member of Plusnet help team ?

Rico

[#4]

@ricolee5394 He's not, neither am I, but what he says is 100% correct.

[#5]

Totally disagree. The customer’s contract is with the supplier, not the the supplier’s suppliers.
Is there a lawyer in the house ?

[#6]

You can report installation damage directly to Openreach here https://www.openreach.com/help-and-support/damage-health-and-safety 

[#7]

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@Champnet wrote:

Totally disagree. The customer’s contract is with the supplier, not the the supplier’s suppliers.
Is there a lawyer in the house ?

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However,Plusnet did not carry out the installation -OR did.

[#8]

Under normal circumstances I would tend to agree with @Champnet , the customers contract is with Plusnet and they are primarily responsible for damage caused by their supplier. However, where Openreach are concerned its anything but 'normal'. 

Since its not usually possible for a customer to contact Openreach directly regarding installation, the fact that Openreach have a procedure for reporting damage during installation would tend to indicate that they accept direct responsibility ?

[#9]

And there’s a fair chance that the work was carried out by OR’s subcontractors.

The point of contract / contract might well lay with Plusnet, but the potential liability lays with whoever did the installation if a lack of care can be proven.

[#10]

Very simply, responsibility for the supply of goods or services lies with the person(s) who took your money......

[#11]

In which case it's Plusnet's responsibility to field the complaint.

I guess that it's a case of whether the OP wishes to introduce delays by insisting that Plusnet pass the complaint on to Openreach, or whether Openreach are contacted directly.

At the end of the day it will be the responsibility of Openreach and/or their contractor to investigate and either repair or compensate for damage caused during the installation.

[#12]

@ricolee5394  I am a Plusnet customer and a member of the forum, not staff.

Your previous post is not clear, are you just asking if Plusnet will cover any damage that may happen or have you had an installation and there is damage needing repair?

Openreach are extremely difficult to contact directly so I would certainly use the link provided by @MisterW  in msg#6.

From my experience with a delayed order it seems Plusnet also have difficulty communicating with Openreach.☹️

[#13]

The workmanship of OR staff is very poor they say that they are not allowed to drill from the outside where they can see a course but drill from the inside and they downwords and nearly always burst off the face of the brick making a right mess 

By 2030 all broadband will have to be FTTP and not copper FFTC OR will have alot of work to do 

[#14]

@Smith7  I've not gone down the FTTP route yet but if you have an exisiting telephone line will the engineers be able to use that hole in thwe wall providing it's in the right place

[#15]

@Smith7 

FTTC will be around long into the 30's - OR will do well to reach their 30 million FTTP target by 1930.

I suspect drilling form the inside to out isn't the real problem with damaged walls  - it's where the driller forgets to turn off the hammer action on the drill before it gets anywhere near the outside.

Brian