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Installation of fibre date??

Ant2
Hooked
Posts: 6
Registered: ‎03-04-2018

Installation of fibre date??

Hi all
I have applied to upgrade my service from adsl to fibre as i am getting speeds of 1.4mbps and i have received my hub one thats all installed. I was promised a switch over date of the 3/4/18 but i have been informed that there is a problem with this date and im currently waiting on another date. Is this a common thing to change the date at the last minute?
12 REPLIES 12
MasterOfReality
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Installation of fibre date??

Hi @Ant2

 

I've sent a ticket about this to your account - click here to jump straight to it. 

 

Hope this helps! 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Mav
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Re: Installation of fibre date??

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Ant2
Hooked
Posts: 6
Registered: ‎03-04-2018

Re: Installation of fibre date??

Thank you for that. I look forward to hopefully a speedy broadband. I just hope that the fact its being activated on Friday the 13th does'nt jinx it lol
Ant2
Hooked
Posts: 6
Registered: ‎03-04-2018

Re: Installation of fibre date??

Thank you
Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Installation of fibre date??

Fingers crossed it goes smoothly!

Let us know how you get on.

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 Anoush Mortazavi
 Plusnet Help Team
Ant2
Hooked
Posts: 6
Registered: ‎03-04-2018

Re: Installation of fibre date??

Just out of interest do you change the order dates when they are complete because at the moment my order dates comes up as 01/01/1970?
Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Installation of fibre date??

Due to the way our system works, upgrades don't show up on the order tracker on the Member Centre.

I think the completion date is showing as in the past because your account is active.

Don't ask me why it's coming up as 01/01/1970 please. Smiley

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 Anoush Mortazavi
 Plusnet Help Team
Ant2
Hooked
Posts: 6
Registered: ‎03-04-2018

Re: Installation of fibre date??

I am currently waiting for my connection to go live but i just have the orange light on my hub one at the moment. I have had all the confirmation emails but not the internet. There are 40 minutes till midnight and i have everything crossed!
Anoush
Plusnet Staff
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Registered: ‎22-08-2015

Re: Installation of fibre date??

If you can send me a PM with your landline number I’ll be happy to check this for you/test your line. Smiley

If you don’t know your number you should be able to find out in the account details section.
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Anoush
Plusnet Staff
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Re: Installation of fibre date??

Cheers for that Ant.
Your fibre order actually completed at about 9am this morning. Testing your line is showing your router out of sync to the cabinet (The green box in the road).

Is the light on the front of your router steady or flashing? Also would you be able to post the details from the Helpdesk tab in your router settings at http://192.168.1.254? Be sure to remove any personal info.

Cheers. -Anoush
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Ant2
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Registered: ‎03-04-2018

Re: Installation of fibre date??

Hi the light is a steady orange
Anoush
Plusnet Staff
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Registered: ‎22-08-2015

Re: Installation of fibre date??

Cheers for the info.
I suspect there’s a crossed line problem at the cabinet, as a steady light indicates the router is in sync whereas we’re testing the circuit as out of sync.

If you can find out the current Modulation from the router’s help desk tab, this should advise definitively.

Might also be worth raising a fault to us at http://faults.plus.net as it’s likely we’ll need to arrange an engineer visit to further investigate.

Sorry for the bumpy start to your fibre service.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button