Showing results for 
Search instead for 
Did you mean: 

Installation date changed…shambles!

Posts: 2
Registered: ‎05-10-2022

Installation date changed…shambles!

Hi, I am fuming,


 you guys sent me a text at 19:38pm the day before my supposed install and changed it to a month later, I thought virgin was shoddy this is just disgusting. Can someone get back to me asap! I’m losing money because of this! I have no internet.


The engineer appointment to activate your broadband service is confirmed for 06/10/2022. The engineer should arrive between 13:00 - 18:00.” is my supposed date, you’ve changed it to the 11th of November…what!?

Posts: 11,480
Thanks: 5,103
Fixes: 411
Registered: ‎30-06-2016

Re: Installation date changed…shambles!

Moderators Note

This topic has been moved from Broadband to My Orders

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Installation date changed…shambles!

Sorry about this, I see you've since rang us and we've credited your account due to how last minute the rearranged appointment was. Apologies again for the delay. I've just checked the order with our suppliers and I can confirm the external work's completed and the appointment is definitely now confirmed for the 10th November 8am to 1pm. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi