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Informing BT

billiam
Dabbler
Posts: 10
Registered: ‎23-05-2022

Informing BT

Hi Guys.
Switching over to Plusnet from BT early next month, only have my landline with BT...do I need to let them know?


2 REPLIES 2
Townman
Superuser
Superuser
Posts: 23,538
Thanks: 9,905
Fixes: 165
Registered: ‎22-08-2007

Re: Informing BT

No leave everything in the hands of Plusnet.

If you tell your existing supplier(s) that you are departing, they might fix the end date and raise service cease orders.  That will cause Plusnet's take over orders to be cancelled until after your existing supplier's service termination has occurred.  You then have a marked risk of being without a phone and broadband service until a replacement service can be provided.  There is also a marked risk of losing your existing telephone number.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

billiam
Dabbler
Posts: 10
Registered: ‎23-05-2022

Re: Informing BT

Many thanks