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Hub not arrived

FIXED
Kelliedonna
Newbie
Posts: 3
Registered: ‎08-01-2022

Hub not arrived

Placed an order for fibre broadband on December 20th. . An upgrade to my account I've had for years . Hub not arrived was sent on 4th Jan . Woke up this morning to no internet at all . . Can't get through on phone .
12 REPLIES 12
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,460
Thanks: 4,315
Fixes: 278
Registered: ‎04-04-2007

Re: Hub not arrived

Are there any Royal Mail delays in your area? The hub was definitely dispatched on the 4th via first class mail.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Kelliedonna
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Hub not arrived

Not as I am aware that would make it this delayed . . I will wait until tomorrow and see what happens then . Husbands mobile data was supposed to renew 8th and that has not happened either . Just gets worse.
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Hub not arrived

Fix

Hi @Kelliedonna,

I'm sorry to hear it's not arrived just yet. Router deliveries can take anywhere up to 5 working days to arrive during normal times and with some areas of the country being backed up with their mail at the moment, this may mean it'll be slightly later than we'd usually expect. If it's not arrived with tomorrows post, just update the thread and we'll be happy to review the situation further Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Kelliedonna
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Hub not arrived

Arrived and up and running . Thank you
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Hub not arrived

Hiya @Kelliedonna, thanks for the update. I'm sorry for the delays though please it has now arrived!

 

Please do get back to us if you need any further support at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
danzig
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2021

Re: Hub not arrived

Hi i have the same issue, changed my online service and paid the postage for the hub 2 and i still have not received it over 2 weeks later with no updates on whether its been sent out or not.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Hub not arrived

Really sorry about that @danzig

We've had a bit of an issue with those lately, in that they're added to the account, but not ordered. I've just processed yours now though. I've also manually placed the order to modify your broadband, as our automated system wasn't able to for some reason. Smiley

 

 Adam
 Plusnet Help Team - Leeds
Speedtouch300
Newbie
Posts: 2
Registered: ‎17-01-2022

Re: Hub not arrived

I'm in the same boat, ordered upgraded fibre and paid for hub 2 but not arrived yet 😢

Tags (1)
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Hub not arrived

Thanks for letting me know @Speedtouch300

I've given the system a nudge, it should arrive within the next 3-5 working days.

 

 Adam
 Plusnet Help Team - Leeds
Speedtouch300
Newbie
Posts: 2
Registered: ‎17-01-2022

Re: Hub not arrived

Much appreciated Adam. Thanks 👍
danzig
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2021

Re: Hub not arrived

Thats great thank you very much for that Smiley

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Hub not arrived

No problem at all, again, please accept our apologies for the delay. Feel free to reach out if you need any further assistance at all. Smiley

 Adam
 Plusnet Help Team - Leeds