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Hi, my fibre broadband went live on 05/03/2020, and I haven't received the e-mail from you to enable me to claim my £75 cashback. I signed up with your service on plus.net directly. Any ideas?
Thank you for taking your time to get in touch.
I am very sorry that you are having a problem with our service. I have claimed the cashback for you and you should receive this within the next 30 days.