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How long does ir take?

Dk1
Interested
Posts: 1
Registered: ‎21-03-2019

How long does ir take?

How long does it usually take for it all to be sorted? I ordered fibre just over 3 weeks ago and I've not hurd anything at all from plus net
3 REPLIES 3
BERTJ
Rising Star
Posts: 95
Thanks: 32
Fixes: 1
Registered: ‎17-11-2018

Re: How long does ir take?

l would re-contact plusnet and ask them for an update on your order.

lt may not have been processed they normally send you emails to confirmyour order and give progress.

Bertj

bmc
Aspiring Hero
Posts: 2,290
Thanks: 622
Fixes: 27
Registered: ‎28-02-2017

Re: How long does ir take?

@Dk1 

Prior to contacting PlusNet there are a couple of things you can do.

 

Enter your phone number in the following and see if there's any narrative about an "Open Order"

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Try to Login to PlusNet and see if there's anything under My order or View My Questions (support tickets).

 

Lastly, you might be lucky and get this picked up by a staff member.

 

Brian

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: How long does ir take?

Hi @Dk1

 

Thank you for getting in touch and I am extremely sorry for the lack of communication regarding your order.

I have reviewed your account and responded via a ticket on your account with further detail on your order. You can view these details here

If you have any questions feel free to get in touch

- Warwick


- Warwick