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How long do you get

bazinga_81
Grafter
Posts: 48
Thanks: 5
Fixes: 1
Registered: 16-08-2016

How long do you get

To change your mind about new order all these posts and Facebook posts about issues are seriously making me think it's a mistake to join plus net
9 REPLIES
Superuser
Superuser
Posts: 1,718
Thanks: 283
Fixes: 3
Registered: 05-11-2008

Re: How long do you get

Taken from here : https://www.plus.net/help/legal/cancellation-policy/


Any non-business service from Plusnet (apart from BT Sport, Plusnet Protect and channel packs) ordered on or after 10th June 2014 can be cancelled 14 days from the day after you sign-up for the service. If you cancel during this time you will have to pay for the services you have used, any applicable installation, connection or activation charges (including any charges that were discounted or advertised as free at the time we accepted your order for the services) and return any equipment provided. If the service you sign-up for is a re-contract, upgrade or add-on, we may revert you to your previous contract upon cancellation or the closest matching service.

You can cancel your order for the equipment we have sent you up to 14 days after you receive it from us. If you cancel within 14 days, you must return the equipment to us.

If you wish to cancel within the period set out above, you can use thecancellation form, and post it to us or call our Customer Options team. Please ensure that when you cancel, you tell us if you are cancelling to just stop the service or in order to transfer to another provider, so that we can deal with your cancellation appropriately.



 

Mike
bazinga_81
Grafter
Posts: 48
Thanks: 5
Fixes: 1
Registered: 16-08-2016

Re: How long do you get

@ITWorks

 

thanks just had a read going see what wife says but for me not got much confidence its a good move to do for 18 month

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: How long do you get

Let us know if you have any questions/issues.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bazinga_81
Grafter
Posts: 48
Thanks: 5
Fixes: 1
Registered: 16-08-2016

Re: How long do you get

@MattyC

After thinking about it and talking to the wife we going ahead with it still fingers crossed we have no issues
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: How long do you get

No worries.

Well your orders are progressing completely fine for 09/09/2016, and there's no foreseeable issues.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bazinga_81
Grafter
Posts: 48
Thanks: 5
Fixes: 1
Registered: 16-08-2016

Re: How long do you get


MattyC wrote:

No worries.

Well your orders are progressing completely fine for 09/09/2016, and there's no foreseeable issues.

Matty


@MattyC

 

Can you check to see if router has been sent out yet?

thanks

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: How long do you get

It's due to be dispatched today/tomorrow so should arrive later this week.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bazinga_81
Grafter
Posts: 48
Thanks: 5
Fixes: 1
Registered: 16-08-2016

Re: How long do you get

Thanks chris i popped on live chat in end and they told me the same thanks for checking aswell though
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: How long do you get

No problem, let us know if you've got any other questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff