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How long before i get connected?

Posts: 21
Registered: ‎11-01-2022

How long before i get connected?

Hi everyone,


I ordered fibre on the 28th december.  I was just wondering how long it usually takes before they connect the fibre broadband, I still haven't received the router.


thank you.

Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: How long before i get connected?

Hi @rubix1942 thanks for your post and welcome to our Community Forums.

I've had a look into this for you and I can see see we've emailed you on the 29th December to confirm we're due to transfer your line across to us on the 13th January. We'll activate fibre broadband on the same day anytime up to midnight.

We've also emailed in the early hours of this morning, which suggests last night we've put your router in the post, so you should receive it soon. Let me know if you've got any further queries and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi