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How long before i get connected?

rubix1942
Dabbler
Posts: 21
Registered: ‎11-01-2022

How long before i get connected?

Hi everyone,

 

I ordered fibre on the 28th december.  I was just wondering how long it usually takes before they connect the fibre broadband, I still haven't received the router.

 

thank you.

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: How long before i get connected?

Hi @rubix1942 thanks for your post and welcome to our Community Forums.

I've had a look into this for you and I can see see we've emailed you on the 29th December to confirm we're due to transfer your line across to us on the 13th January. We'll activate fibre broadband on the same day anytime up to midnight.

We've also emailed in the early hours of this morning, which suggests last night we've put your router in the post, so you should receive it soon. Let me know if you've got any further queries and I'll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team