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How is compensation managed?

FIXED
gloves
Newbie
Posts: 2
Registered: ‎25-07-2023

How is compensation managed?

Hello,

 

I signed up with Plusnet earlier in the year and unfortunately had significant (~10 weeks from the initial activation date) delays getting things up and running.  I was told at the time I'd be entitled to compensation for this and that someone would be in touch after everything was completed, but it has been a few months and I've not heard anything yet (and I'm getting billed).  Is there a particular way that this needs to be requested, or someone in particular to get in touch with about this?

 

Thanks!

2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: How is compensation managed?

Fix

Hi @gloves I'm sorry that didn't get applied automatically in the first instance. I've sorted that out for you and have added a ticket to your account to confirm all the details: https://www.plus.net/wizard/?p=view_question&id=235733217 - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gloves
Newbie
Posts: 2
Registered: ‎25-07-2023

Re: How is compensation managed?

Hi @adamwalker, that's brilliant, I'll keep an eye out for that being applied.  Thanks very much!