House Move Delay
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- House Move Delay
01-09-2022 7:14 AM
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Fixed! Go to the fix.
Re: House Move Delay
01-09-2022 8:10 AM
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You can't rely on this post being picked up in time, to guarantee that the message has got through you need to ring Plusnet.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: House Move Delay
07-09-2022 4:37 PM
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Hi @ooga_chaka, I've just checked over your account and see that you called in to cancel the move. Please feel free to reply back here when you're ready to go ahead and I hope the move goes to plan for you.
Re: House Move Delay
21-09-2022 9:22 AM
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Had few emails confirming in flight, but is it correct my cease date also shows as 4th October? If so, does this mean person moving into my house will have broadband/phone access via my account?
Also, how can I request I keep my old telephone number when everything is transferred over?
Thanks
Re: House Move Delay
21-09-2022 9:27 AM
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Hi there, yes the cease for the old property is set to go ahead on 4/10/22, the new people would only be able to use it if they had either your login details or your router, however if you'd like us to put that through sooner just let me know and we can usually do so with at least 24 hour's notice.
Re: House Move Delay
21-09-2022 9:47 AM
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Will the landline be accessible to them though?
Re: House Move Delay
21-09-2022 9:57 AM
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Re: House Move Delay
21-09-2022 10:00 AM
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Re: House Move Delay
21-09-2022 10:56 AM
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Sure, just before I can do that would you mind adding an update to the house move ticket on your account just to authorise me making that change for you? https://www.plus.net/wizard/?p=view_question&id=227741317
Let me know on here when you have or if you encounter any problems.
Re: House Move Delay
21-09-2022 11:00 AM
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21-09-2022 11:06 AM
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Re: House Move Delay
21-09-2022 11:09 AM
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Once broadband/phone line are put in - approx 4th October - will we get option to keep existing telephone number or will we have to have the new one that's been assigned to us?
Re: House Move Delay
21-09-2022 1:17 PM
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No worries! As we've already got the orders placed for the new line we'll need to let that go through first then we should be able to place an order to change the number back to your old one for you.
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