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Home Phone - Cancelled?

FIXED
phil68
Newbie
Posts: 4
Registered: ‎24-02-2022

Home Phone - Cancelled?

Hi

 

I have recently signed up to Plusnet but have received an email saying Plusnet has confirmed I have cancelled my order for Home Phone when I haven't done so.

 

As part of the package I chose also includes the Unlimited UK and Mobile Calls am not sure why or how this has happened so could somebody please investigate this? 

 

Thanks!  

2 REPLIES 2
phil68
Newbie
Posts: 4
Registered: ‎24-02-2022

Re: Home Phone - Cancelled?

Please disregard the above. Apparently the problem was already in the process of being resolved by the backroom crew at Plusnet 😊

 

Now have confirmation via email from Plusnet that all is proceeding to plan.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,912
Thanks: 414
Fixes: 95
Registered: ‎22-01-2018

Re: Home Phone - Cancelled?

Fix

 Hiya @phil68,

 

Thanks for getting in touch and for the update, I am glad to hear its all sorted.

 

Give us a nudge if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team