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Have not received my router

kamil1
Newbie
Posts: 2
Registered: ‎08-06-2023

Have not received my router

Hello

 

Just received an email that my broadband service is now up and running today, but I have not yet received my router.

 

I have also never received any texts etc saying that it has been dispatched.

 

When I go on to track my order, the website says I have no current orders.

 

Please help?

3 REPLIES 3
Mr_Paul
Seasoned Pro
Posts: 646
Thanks: 222
Fixes: 12
Registered: ‎07-06-2022

Re: Have not received my router

@kamil1 

JooI, who did you have your broadband with previously?

If it was BT, then as a short-term fix, the BT SmartHub can be reconfigured to work on Plusnet Broadband.

Obviously in the longer term, you want your proper Plusnet router though.

kamil1
Newbie
Posts: 2
Registered: ‎08-06-2023

Re: Have not received my router

Nobody - moved into a new build house, so have no old router to use temporarily. 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Have not received my router

Hey there @kamil1 I can see you have received the router yesterday looking at the tracker. Is that right?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team