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Activation/Completion

cymro65
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-06-2023

Activation/Completion

Good morning. I have signed up for broadband and landline phone. I received a letter from Plusnet stating they would be taking over the phone line on the 9th June (today). BT have disconnected my broadband at 00.10 hours today. On the website Plusnet show a "completion" date of the 10th June. Does this mean I will be without broadband until tomorrow?
6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 16,005
Thanks: 6,054
Fixes: 437
Registered: ‎30-07-2007

Re: Activation/Completion

On the website Plusnet show a "completion" date of the 10th June. Does this mean I will be without broadband until tomorrow?

@cymro65 

That completion date usually says 'completion by midnight on ...' , what it really means is (in your case) is completion by 00:00 on the 10th June i.e anytime up to midnight today! Activation is usually much earlier than midnight though.

Confusing isn't it..

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

cymro65
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-06-2023

Re: Activation/Completion

Thanks for the reply. I'll keep my fingers crossed for activation today then 😁

cymro65
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-06-2023

Re: Activation/Completion

I have received a text and an email to inform me that the broadband service is up and running.

Happy days!

I'll see how things go when I get home and try to set up the hub!!

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,675
Thanks: 610
Fixes: 111
Registered: ‎27-11-2020

Re: Activation/Completion

Hey there @cymro65 

 

Is it up and running for you now? If not, let me know and I will look into it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
cymro65
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-06-2023

Re: Activation/Completion

Hi. Yes all good thanks. A very seamless move over from BT. Cheers 🍻
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,675
Thanks: 610
Fixes: 111
Registered: ‎27-11-2020

Re: Activation/Completion

Awesome! Glad to hear it! Go and enjoy your weekend. I'll be having a beer when I get home haha

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team