Go live day
Hiya @Grante, I am really sorry for the issues that have been encountered with your order and for the inconvenience caused to you and your family.
Your case handler will pick this up with you tomorrow and provide the latest updates for you once we know more from our suppliers.
I've checked the fault we've raised with our suppliers and I can see they've told us we need to arrange an engineer visit to investigate further. I'd like to check though that your router is setup correctly because I can see you've said to us you get no dial tone on your phone when you plug your router in.
Can you confirm that the grey cable from the phone socket is going to the grey port on the back of the router? And that there's nothing plugged into the red WAN port? Occasionally I see the cable from the phone socket plugged into there which can cause a loop condition which is a bit like a short circuit.
I have tickets open with PN already and was reassure that any problems and they would contact me.
My phone and Broadband was working fine with Sky and all I have done is replace like for like, I have done the internal checks with PN already.
Are you telling me that it won't be working today
I was told the problem is with the exchange and needs switching over.
Appreciate that, but I've checked the supplier fault report and it's currently in awaiting appointment status.
Assuming you've checked what I've suggested ^ can you add to the ticket 218277460 your availability for an engineer visit?
The timeslots are 8am while 1pm, or 1pm while 6pm on a week day. If you can post back once you have responded I'll get the engineer booked for you as soon as I can.