Go-live date

[#1]

I am moving house at the end of next week and am moving my internet to Plusnet. I have contacted Plusnet to ask for the go-live date to be moved to AFTER I have moved in (23 July) as I was initially given a date which was before my tenancy started. I was told I would receive an email with confirmation of a later go-live date within 48 hours but we are now 72 hours later and I have received nothing. I am concerned the current tenant is going to get cut off from their internet. Is this the case? I have already received my box. 

[#2 · Accepted solution]

Thanks for your post @absintrnt912 and welcome to our Community Forums.

I've just checked your order and I can see it's due to complete on the 23rd July before midnight.

I hope this helps.