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Go-live date

Posts: 1
Thanks: 1
Registered: ‎15-07-2021

Go-live date

I am moving house at the end of next week and am moving my internet to Plusnet. I have contacted Plusnet to ask for the go-live date to be moved to AFTER I have moved in (23 July) as I was initially given a date which was before my tenancy started. I was told I would receive an email with confirmation of a later go-live date within 48 hours but we are now 72 hours later and I have received nothing. I am concerned the current tenant is going to get cut off from their internet. Is this the case? I have already received my box. 



Community Gaffer
Community Gaffer
Posts: 26,545
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Go-live date


Thanks for your post @absintrnt912 and welcome to our Community Forums.

I've just checked your order and I can see it's due to complete on the 23rd July before midnight.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi