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What does sent back to prov-automation mean?

ruthe
Dabbler
Posts: 11
Thanks: 2
Registered: ‎09-07-2021

What does sent back to prov-automation mean?

 I added some information  to my Help Assistant  open question . Underneath it now says

"The question has been released from hold and sent back to Prov - Automation"

What does this mean,please?

3 REPLIES 3
dvorak
Moderator
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Registered: ‎11-01-2008

Re: What does sent back to prov-automation mean?


Moderators Note


This topic has been moved from General Chat to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: What does sent back to prov-automation mean?

Thanks a lot for reaching out @ruthe

 

I wouldn't worry about the Prov - Automation" thing, it's just a workflow which our automated system uses to place orders for customers.

 

I've seen your note on there though and have now manually removed the call feature from your line, it'll no longer appear on later bills. We were unable to do this while the upgrade order was going through , but should now be sorted Smiley

 

I've also closed down the Prov - Automation" ticket as no further work is required in that specific workflow. Let us know if you need anything else, we'll be happy to help. Smiley

 Adam
 Plusnet Help Team - Leeds
ruthe
Dabbler
Posts: 11
Thanks: 2
Registered: ‎09-07-2021

Re: What does sent back to prov-automation mean?

Thank you very much for your help, Adam 🙂