Getting Black Friday deal

[#1]

Have they ? Can you provide a link to that claim?

[#2]

The statutory 14 days relates to distance selling regulations and starts from the day after you agree the contract.

Some suppliers do put themselves at a suck it and ditch it risk - risk, because all of their costs are front loaded, which gets covered by others paying more for those who suck and run.

Deals change all of the time ... I guess that if the price went up between you agreeing the contact and the service starting ... you would be equally as willing to pay the increase as you expect to get the currently lower promotional price ... Yes?

Hmmm. I thought not!

[#3]

Actually @Townman I placed the order in advance of Black Friday (deliberately choosing an installation date on Black Friday) on the basis that I thought (it turns out mistakenly) that I would be protected if a lower Black Friday price were offered.

You are correct that some suppliers allow 14 day cancellation from installation. I think most broadband providers that I have used previously do. I've checked a few legacy agreements and I see Virgin & Vodafone  allowed 14 day cancellation from installation when I last used them.

I didn't read the terms and conditions properly in this case (my prior experience led me to misunderstand my legal rights).

I will be more careful next time.

[#4]

Hi John.

I joined Plusnet at the end of last month and my welcoming email said (in "The legal bit") that I had 14 days from joining to cancel my services but also said this: "If you're switching to Plusnet from another provider you have up to the point we transfer your services, or 14 days from tomorrow (whichever is latest), to cancel your order". 

I may be misunderstanding something but that sounds like the opposite of what you're saying. Purely academic anyway, because I don't think this would help the original poster and I have no desire to cancel my own services.

Colin  

[#5]

@ColinDC - @Townman 's explanation in post #17 probably explains the position better.

[#6]

@ColinDC 

From where are you quoting that?

Standard Terms...

9. Cancellation period

9.1. Unless our Service Terms say otherwise, we provide you with a 14 calendar day cancellation period which starts:

9.1.1. for services, on the day after we accepted your order; or

9.1.2. for any equipment, on the day after we delivered it.

That does not appear to confirm your claim.  However, if an up to service switch exit condition does exist, then you also need to factor in...

9.7. Where you give notice to cancel within 48 hours of your service(s) activating, we are unable to stop the order for your service(s) progressing, and so will not be able to cancel your service(s) until they are activated. You will have to pay for any installation and/ or activation charges incurred.

[#7]

@Townman 

It's from the "Welcome to Plusnet" email I received on 31 October, after I'd signed up. It begins "Thanks for switching your broadband to us from BT!"

At the bottom, in the "The legal bit" section, it says this:

"Your cancellation period

When you joined Plusnet, you accepted that you have up to 14 days from tomorrow to cancel your services. If you're switching to Plusnet from another provider you have up to the point we transfer your services, or 14 days from tomorrow (whichever is latest) to cancel your order."

It then goes on to say that Plusnet Protect must be kept for at least 30 days and that if you cancel within 14 days you have to pay for any services you've used etc.

The email does also contain a link to "our terms and conditions" which I guess you're quoting from. Is there a contradiction here? I'm sure there shouldn't be!

I only got interested because @jab1 used the phrase "whichever is the soonest" while the email I received says "whichever is latest". You'll both know much better than I do where the truth lies.

Colin 

[#8]

@Gandalf 

Is the welcome letter supplier migration cancellation “extension” a standard term or is it a promotional sweetener?

i have experienced new service provision occur within 5 days of order which I guess muddies the statutory 14 day cooling off period?