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From JLP to Plusnet Broadband order stuck

FIXED
ztevepowell
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎09-12-2022

From JLP to Plusnet Broadband order stuck

Switched from JLP Broadband to Plusnet (old service going away).  Notified 2 Dec Line changed; router arrived beforehand ok.  No info as to why broadband switch hasn't been made.  Tracker simply says "problem on the line".  No contact email or other from Plusnet.  Can't get through on the phone (wait for 30 minutes no response).

I put a note on the question (No 229238963) asking for advice, but nothing.

How can there be a problem when I was (and still am) ok using John Lewis' connection, which (I'm informed) is Plusnet under the covers anyway?

Update:  Just on the line to Plusnet after I submitted this item.
Apparently the automatic transfer from JLP to +net failed and the (very) helpful assistant has started the new service for me.  Let's hope this works pretty soon.

 

6 REPLIES 6
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: From JLP to Plusnet Broadband order stuck


Moderators Note


This topic has been released from the automated spam filter

Customer / Moderator
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If it fixed it click 'This fixed my problem'
ztevepowell
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎09-12-2022

Re: From JLP to Plusnet Broadband order stuck

Fix
Success! The support person (Jawed) was polite, helpful and efficient. I was pleased as punch and working five minutes after I left the call.
Once you get through (40 minutes wait in the queue) the service is excellent. Well done.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
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Registered: ‎27-11-2020

Re: From JLP to Plusnet Broadband order stuck

Hello @ztevepowell and welcome to the forum. Glad it's all sorted for you. You know where we are if you need us again. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,853
Thanks: 4,923
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Registered: ‎04-04-2007

Re: From JLP to Plusnet Broadband order stuck


@ztevepowell wrote:

I put a note on the question (No 229238963) asking for advice, but nothing.


@ztevepowell - can I ask if you received email notification for any of the updates on this ticket?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ztevepowell
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎09-12-2022

Re: From JLP to Plusnet Broadband order stuck

Ok advice crossed in the post. I’ve now been fixed and I’m very grateful. Thanks.
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: From JLP to Plusnet Broadband order stuck

Ask asked by Bob - did you receive any email confirmation of ticket updates?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.