cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Formal complaint ignored.

FIXED
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Formal complaint ignored.

‎15-04-2023 8:14 AM

Hi @Willow6 Really sorry about the issue with that, I'll get it put right, can I credit the overpayment of £2.99 from the account balance for you or would you prefer a refund? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Message 16 of 18
(579 Views)
0 Thanks
Willow6
Grafter
Posts: 45
Thanks: 19
Fixes: 2
Registered: ‎01-03-2023

Re: Formal complaint ignored.

Fix

‎15-04-2023 10:02 AM

Thank you Adam, a credit will be fine.

I really appreciate your help in sorting problems so swiftly.

Message 17 of 18
(551 Views)
0 Thanks
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Formal complaint ignored.

‎15-04-2023 10:17 AM

Not a problem! Thanks for the quick reply too, I've put the credit in place for you and made sure you'll be billed £24.02 going forward. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Message 18 of 18
(543 Views)
0 Thanks