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Formal complaint ignored.

FIXED
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Formal complaint ignored.

‎15-04-2023 8:14 AM

Hi @Willow6 Really sorry about the issue with that, I'll get it put right, can I credit the overpayment of £2.99 from the account balance for you or would you prefer a refund? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Willow6
Grafter
Posts: 45
Thanks: 19
Fixes: 2
Registered: ‎01-03-2023

Re: Formal complaint ignored.

Fix

‎15-04-2023 10:02 AM

Thank you Adam, a credit will be fine.

I really appreciate your help in sorting problems so swiftly.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Formal complaint ignored.

‎15-04-2023 10:17 AM

Not a problem! Thanks for the quick reply too, I've put the credit in place for you and made sure you'll be billed £24.02 going forward. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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