Fibre

[#1 · Accepted solution]

Unbelievable, today, 1 July, MJQuin, (OR subcontractor) showed up and fixed the problem in one minute or so. Basically scanning the ONT, connecting to OR? And 5 minutes later successfully connected.

[#2]

It will be interesting to see what the compensation looks like.

If the 31st March was a COMMITTED activation date AND Plusnet has not invoked the 30 day notice (after the first 30 days) of the intent to cap compensation, you might be looking at 91 days.

[#3]

Today June 5, message from Plusnet, apologies as OR Stoll shows not completed but a bridge case has been opened until the 9th after which it should be signed off?
Funny thing is, my connection works brilliantly 150 down 30 up. I just hope that it not going to be messed up 🤔

[#4]

@DDB That post is one of the best excuses for avoiding ANY  BT group company that I've seen for a while - both OR (infrastructure) and Plusnet (ISP)  are clearly out of their depth here. Fairly obviously, if you have a working connection (which PN can obviously see), then the fault is merely administrative within OR - or is that too hard for them to see? 

[#5]

then the fault is merely administrative within OR

Administrative fault within OR - surely not ?🤣

[#6]

New message today: Ps still working great at 150 down and 30 up 😁

9 July. Thank you for your patience,

Our suppliers have advised there back end team are working on getting the order completed in all applications. We are due a further update on 15/07/25.

I will monitor your account till then and I will be back in contact.

Please accept my apologies for the delays and inconvenience caused.

Kind regards,

[#7]

Today at 18:48 email:
Good news, our engineer has installed your Full Fibre service and your broadband is ready to use! 😂

[#8]

@DDB , sounds like OR/PN live in a time-warp. 🤣

[#9]

Today, finally a response from Plusnet regarding compensation for the delayed connection. Plusnet claims that Open Reach is only counting 2 days for the delay and offer something like £12 as compensation.
Surely, my contract is with Plusnet not Open Reach so I have gracefully rejected that offer. Plusnet however is willing to offer a good will payment that I rejected too. In my books, the Plusnet code of conduct is pretty straightforward and should be followed to establish the compensation. Blaming OR is inconsequential, my contract is with Plusnet.

[#10]

I would not be discussing compensation before affirming the COMMITTED installation date.  Automatic compensation is entirely predicated on the Openreach installation date.

Attempts to exclude permission to work wait times have been used to reduce eligibility but reading the Ofcom code makes that appear very tenuous.