Unbelievable, today, 1 July, MJQuin, (OR subcontractor) showed up and fixed the problem in one minute or so. Basically scanning the ONT, connecting to OR? And 5 minutes later successfully connected.
It will be interesting to see what the compensation looks like.
If the 31st March was a COMMITTED activation date AND Plusnet has not invoked the 30 day notice (after the first 30 days) of the intent to cap compensation, you might be looking at 91 days.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Today June 5, message from Plusnet, apologies as OR Stoll shows not completed but a bridge case has been opened until the 9th after which it should be signed off? Funny thing is, my connection works brilliantly 150 down 30 up. I just hope that it not going to be messed up 🤔
@DDB That post is one of the best excuses for avoiding ANY BT group company that I've seen for a while - both OR (infrastructure) and Plusnet (ISP) are clearly out of their depth here. Fairly obviously, if you have a working connection (which PN can obviously see), then the fault is merely administrative within OR - or is that too hard for them to see?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
New message today: Ps still working great at 150 down and 30 up 😁
9 July. Thank you for your patience,
Our suppliers have advised there back end team are working on getting the order completed in all applications. We are due a further update on 15/07/25.
I will monitor your account till then and I will be back in contact.
Please accept my apologies for the delays and inconvenience caused.
