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Fibre upgrade not happenining and can't get in touch with Plusnet

FIXED
steve131
Newbie
Posts: 2
Fixes: 1
Registered: ‎07-09-2017

Fibre upgrade not happenining and can't get in touch with Plusnet

Upgraded to fibre last weekend, got an email confirmation with a change over day of 08/09/2017, paid post & packaging for the new router but as of yet haven't received it, not sure what's happening now but it doesn't look like i'll be on fibre tomorrow, not a great start.

 

2 REPLIES 2
steve131
Newbie
Posts: 2
Fixes: 1
Registered: ‎07-09-2017

Re: Fibre upgrade not happenining and can't get in touch with Plusnet

Fix

Sorted now

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Fibre upgrade not happenining and can't get in touch with Plusnet

Sorry about the delay with your fibre order

Can you let us know how it goes on the day?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet