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Fibre order

FIXED
Noahmir
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-02-2020

Fibre order

I signed up to Plusnet fibre (72-73mb) yesterday and the earliest date I could choose for the switch was the 27th which is two weeks. However, when I go on my account it says the following:

(("Your Plusnet Fibre broadband order

We'll arrange for your fibre broadband service to be installed. This will happen on

If your preferred appointment date isn't available, we'll call you within a week to make alternative arrangements."))

As can be seen there's no date. Although, there's no need for an engineer to visit my house because I've had fibre broadband with Plusnet before. Is it because of that there's no date?

Also how do I know it is confirmed that the 27th is the date my broadband will be switched? When I will be getting the router.

Thank you
7 REPLIES 7
dvorak
Moderator
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Re: Fibre order


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
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Noahmir
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-02-2020

Re: Fibre order

Can someone please help.

I still don't have an activation date.

Thank you
Noahmir
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-02-2020

Phone line installation

Hi, my phone line is supposed to get installed next month, I have chosen fibre broadband (75mb) aswell and I'm wondering will my broadband be installed and activated on the same day aswell? I've had fibre (75mb) with Plusnet before.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Fibre order

Fix

Thanks for getting in touch @Noahmir

I can see you've contacted us on Twitter regarding this.

I'd recommend keeping all correspondence there to avoid any confusion

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dvorak
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Registered: ‎11-01-2008

Re: Phone line installation


Moderators Note


Two topics about the same order merged.

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adamwalker
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Phone line installation

Hi there, I've just checked for you and yes both phone and broadband are due to get activated on the same day.

 

I know @Gandalf (Anoush) is looking after your order but do shout up if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Noahmir
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-02-2020

Re: Phone line installation

Hi @adamwalker
Yes thank you, @Gandalf has been very helpful thank you.