Fibre activation plan

[#1]

Hi, with the call centre down I’m struggling to get an update on my change from Sky Fibre to Plusnet Fibre. I think that today was supposed to be the target date, but I can’t find a record. However, I woke today to find that Sky has disconnected my internet and phone (which was a bit of a surprise!). I have my Plusnet router, but I don’t know how long I will be without phone and internet access. My order status is at the “activating line” stage with no date. Thanks, Chris

[#2]

Hey @chrisy1972,

I've just taken a look into this and I can see that whilst I was investigating, the orders completed and the services are now live! If you setup the router (or reboot it if it's already plugged in) you should be good to go