Delayed Fibre Activation - Faulty Installation (Need Staff/Openreach Liaison)

[#1]

@poppy34747 if your developer has installed the internal fibre then they should be registered with the Openreach Developer Portal. As part of that registration they have a designated FBC

An Openreach Field-Based Coordinator (FBC) acts as the primary point of contact for property developers and site managers. They assist with registering new sites, ordering free network materials, and scheduling fibre/copper infrastructure installations. You can manage your projects and locate your FBC via the Openreach Developer Portal

AFAICS They should be able to contact their FBC and cooperate with Openreach to fix the problem.

[#2]

Hi, @poppy34747  

The community support team here don't have access to customer accounts or orders, so we're not in a position to be able to answer those questions that you asked.

The best course of action is to continue with our customer support team, either over the phone or through the Member Centre, and also check out the advice @MisterW has shared above, too.

Please continue to keep the thread updated with what happens.

Peter