The perceived possible delay is down to the 'KCI 2 Assure' install status for FTTP
An explanation below
This is a marker to indicate what delivery process an order will go though and is provided to us (CPs) by Openreach.
KCI2 is the stage at which a committed date for delivery is agreed, barring any unforeseen issues.
Normally we get a KCI2 for FTTC or simple FTTP installations within a few minutes or hours of placing an order, since this can easily be calculated based on enough information being known about how to deliver, and so it's just down to engineering appointment resource.
Due to the vast variation in the different requirements in delivering FTTP to a given premise, Openreach needed a process where they would take the order to KCI1, and start the pre-work to bring the fibre to the edge of the premise. Doing this helps identify any issues and ultimately provide a more accurate/realistic KCI2 date.
This is why KCI2 Assure exists, it's purpose is to simply provide greater assurance of an accurate KCI2 date, having had an engineer taken a look and started to deliver the external lead in to the premise, with as much of the identifiable dependencies factored in.
Think of it as 2-stage, but the agreed date isn't given until after the lead in has been at least attempted. This occurs within 5 working days of order placement, to work out if it's simple or might need 2 weeks of work to unblock a duct for example, which can then be factored into the date.
Most of the time it's a case that the lead in was easily doable in the 5 day window, so the internal visit can then be booked at the first available engineering slot following.
For those concerned, it doesn't really mean it's any more likely to hit the ECC threshold than a regular 2-stage, that's still extremely rare. It does mean you're less likely to have failed installation appointments.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
