External Fibre connection to house query
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External Fibre connection to house query
a month ago
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I have placed an order for Plusnet fibre but I'm worried about the work required for connection of fibre to my house which is not straightforward as there is no duct to my house and the nearest fibre termination is in a neighbours front garden and will require a trench across the garden, up a private asphalt drive to my drive which is brick paved. A total distance of about 30-40m. So my question is has anyone been in a similar situation and if so how long did the install take and how well was the brick drive renewed? Mine has only been down a year so not keen to have it dug up.
As a bit of background I have tried getting FTTP before, Cityfibre laid the fibre in our area and were convinced the houses in my road had ducts. the day of install the engineer said we had a blocked duct and so an external works team was required. They turned up unannounced a few days later and were about to dig up the floor of my porch before they found that we had an armoured cable buried in the ground and no duct (I had suggested to them that this was the case but they wouldn't have it). So they went away. Discussions went on for several months before my current supplier cancelled the order. The sticking point was that Cityfibre would not guarantee that they wouldn't cause damage and any remedial work was my responsibility. Now my current supplier won't renew my contract. I don't even need a fibre connection, I get 80mbs on my FTTC connection which is more than fast enough for my needs so I have no option but to get a fibre connection.
Re: External Fibre connection to house query
a month ago
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@alanfretten what does the BT Wholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say for your address ? particularly the FTTP Install process and the narrative below the availability results
If you redact any personal information and post the results , we may be able to advise
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: External Fibre connection to house query
a month ago
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Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises, ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Re: External Fibre connection to house query
a month ago - last edited a month ago
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Single Dwelling Unit Residential UG partial Direct In Ground
OpenReach know there's a potential problem. I suspect a survey would be done before hand to establish exactly what is required.
As it requires trenching a private driveway then Wayleave permission will also be needed which may delay things.
As to re-instatement OR should do a good job putting the loack block back in place but I've never known a trench that doesn't settle in time so the line of the trench will probably be visible in a couple of years.
Brian
Re: External Fibre connection to house query
a month ago - last edited a month ago
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@alanfretten what does it say in the 'FTTP Install process' column for the WBC FTTP availability ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: External Fibre connection to house query
a month ago
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KCI2 assure
Whatever that means!
Re: External Fibre connection to house query
a month ago - last edited a month ago
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That's what I hoped!. It means that Openreach will do a survey to establish exactly what work is required before committing to an install date.
KCI2 - Keep customer informed ( 2 being the install date commit stage )
So KCI2 - Assure is - assure by survey before commited install date
So , when you place an order, Openreach will make an appt to come out (usually within a week) to do a survey and agree with you what work is required. They will then schedule that and give an install date.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: External Fibre connection to house query
a month ago
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Getting permission to trench the drive won't be a problem as it is nominally mine with 2 other houses having permanent access. It would be good to get the other 2 houses access points at the same time to avoid having to dig trenches in the future although I doubt this will be possible.
Re: External Fibre connection to house query
a month ago
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Re: External Fibre connection to house query
a month ago - last edited a month ago
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but the txt I received from them said that they were going to do both the internal and external work on the same morning
@alanfretten that doesnt sound right!.
How long ago did you place the order ?
Was the txt from Openreach or Plusnet ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: External Fibre connection to house query
a month ago
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Contary to popular opinion OpenReach aren't entirely clueless. If further houses can be served from your trench they'll put ducts in place to little further digging is required in future.
Just make sure you tell the surveyor this.
Brian
Re: External Fibre connection to house query
a month ago
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FTTC isn't being closed down.
It is PSTN that's going by the end of December 2025. The copper cable from the Exchange to your cabinet will become redundant but the line from the cabinet to your house will still be used for internet.
Brian
Re: External Fibre connection to house query
a month ago
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Re: External Fibre connection to house query
a month ago
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Re: External Fibre connection to house query
a month ago
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That's a different situation. It appears you may be on a Fibre Priority Exchange. No order other that FTTP will be accepted by OR unless FTTP can't be installed. Not all Exchanges are Fibre Priority.
If you choose to stay on FTTC then that's fine but you can't change your package or move to another ISP.
If I understand correctly when PSTN is finally withdrawn you will probably be forced on FTTP rather than transferred to a SOGEA (internet only) connection due to the Fibre Priority status.
Brian
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