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Expired reward card

wyjo
Newbie
Posts: 3
Registered: ‎03-06-2023

Expired reward card

Hello

I have an expired rewards card, no excuse, i forgot about it. Has anyone any experience of replacing one?

cheers wyjo

4 REPLIES 4
Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Expired reward card

Hi @wyjo 

Welcome to the foums.

Reading here - Solved: Expired reward card - Page 2 - BT Community - given that Plusnet is part of BT Consumer Division (along side BT Retail and EE) I would doubt that Plusnet's policy on unused reward cards will be any different - use it or lose it.

Though there have been some special exceptions - see https://community.plus.net/t5/My-Order/Pre-paid-reward-card/m-p/1766380#M16349

Needs a staff member with light bending abilities!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

wyjo
Newbie
Posts: 3
Registered: ‎03-06-2023

Re: Expired reward card

Hello Townman.

Thank you for the prompt reply and the links.

I thought it was a long shot. 

"Needs a staff member with light bending abilities!" 😁

cheers wyjo

James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Expired reward card

@wyjo - Hiya, sadly light bending powers are beyond me if it's expired as I have no way to get you another card now so much time has passed.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
wyjo
Newbie
Posts: 3
Registered: ‎03-06-2023

Re: Expired reward card

Thanks James :-))