Pre-paid reward card

[#1]

I was unable to use the Plusnet card shortly after activating as I am disabled and Covid locked-down. The card has now expired, without being used.

I gather that the funds have been returned to PlusNet by Blackhawk Network. In the circumstances, could PlusNet please issue a new card, with the original balance on it?

[#2]

Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/

[#3]

Thank you for your reply but, for the exceptional reasons I gave, I am asking PlusNet to re-issue the Reward card to replace the unused (and now cancelled) old one. PureCard cannot act without your authority.

Please let me know if you can do this.

[#4]

Hi @JoMo, I've raised this and have created a ticket on your account which I'll update as soon as I get a response. You can view the ticket here