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Engineer Visit

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Posts: 1
Registered: ‎15-06-2017

Engineer Visit

I apologise if this is a silly question,

I have got an engineer booked on the 4/7/17. Do I have to be in? If so, will the engineer see the note I put stating "noone in until 5PM).

Many Thanks


Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Engineer Visit

Hi there,


As the appointment is for installation of a new line/socket somebody would need to be present. Unfortunately although you've added a note that you're not available until after 5pm, this isn't something we can book with Openreach as the appointment slots are 1pm-6pm so would need someone available for the whole timeslot.



Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.