@Luisl
But I just moved in yesterday and the property (new built) already has a openreach ONT installed, power and flashing PON light.
A flashing PON light means that the Fibre circuit to the exchange isnt completely configured. As its a new build, its likely that the ONT ID hasn't been configured for the circuit. If this is the case then I'm afraid an engineer visit is necessary and the time will depend on engineer availablility in your area.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
