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Engineer Set-up

FIXED
Cambridgest69
Newbie
Posts: 1
Registered: ‎22-09-2022

Engineer Set-up

‎22-09-2022 8:41 AM

We've got the engineer booked to visit us on Monday 26.09.22, do we physically need to be here for the engineer?

 

And how long does something like this take to set up at our home?

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Baldrick1
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Re: Engineer Set-up

Fix

‎22-09-2022 10:06 AM - edited ‎22-09-2022 10:09 AM

@Cambridgest69  Welcome to the Community forum 

It all depends. If you already have a BT connection to your property that can be switched on remotely then they might not need to visit at all. This cannot be guaranteed so it’s wise to be around to avoid potential delays and a penalty charge.
If it is a new line installation that needs new wires/fibre running to your property then it depends on the complexity of the task..

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