Email redirect

[#1]

Is there any way anyone is aware of that it would be possible for plusnet to set up an email redirect, even if only for a few days, for a mailbox@username.plus.com email address?

Short version of a long story is that Plusnet told me twice that they would not close my account. But yesterday the account was closed, and all email addresses have disappeared. I have been told that they can't repair the account, nor can the create a new account with the old username. Apparently it may be possible to set up a redirect.

I was midway through migration of all our subscriptions to a new email address when this happened. A couple of places need to send verification codes to allow the registered email address to be changed. If there is any way of getting those verification codes, it would save a lot of heartache.

Unfortunately, the Plusnet people I've spoken to have limited knowledge of what is and isn't possible, so I'm reaching out here as I know there are some very knowledgeable people around.

Thanks for any advice you can offer,

Stuart

Edit - sorry mods, I've just realised this has gone in the wrong forum - should be in Email.

[#2]

@greenofash Unfortunately when an account is closed, Plusnet only retain the information they are legally obliged to, and that does not include the email component (and one or two other things). Once it is gone, it is gone, I'm afraid.

You will find frontline staff are only aware of what they need to be, and as email is a 'legacy' component no longer offered, they have no knowledge of it.

[#3]

Thanks for the quick reply. I realise that the emails and account has gone. It is a question of whether there is any way of creating a redirect from a plusnet email address to a third party email address, to allow a verification email to get through. I know this would definitely be non-standard, but they sort-of owe me for deleting everything without warning.

[#4]

I understand your frustration, but as the email component is destroyed, there is no way to set up a redirect to/from it. As a side-note, you have never been able to redirect a PN mailbox/account outside PN.

[#5]

Thanks again. So it's not possible for two reasons!

It's all very frustrating, after what I thought was meticulous planning. I even phoned a second time to double-check information given on the first phone call. Turns out, that both were wrong. I'm just hoping the landline number is recoverable (waiting for VOIP provider to confirm the transfer) as that would be even more upsetting than losing access to Discord.

Thanks again.

[#6]

Sadly, frontline phone agents change so often these days that those doing the job don't know all the technicalities, and as we have seen in other cases, incorrect information is sometimes passed to customers, which is upsetting - and aggravating for those of us on here who try to recover the situation, if possible.

Your phone number is quarantined and available for transfer for 30 days from the cessation of your PN account.