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Early activation

Marcus4
Newbie
Posts: 4
Registered: ‎26-08-2022

Early activation

Hi,
I am moving into a new home on the 2nd September.
Last night I ordered full fibre 74 , I wanted it activated on the 9th but when I booked the soonest date available was the 12th.

I have been told by plus net my building already has full fibre connection so I am assuming I do not need an engineer.

So I am wondering if it’s possible, my Wi-Fi can be activated early, on the 9th instead of the 12th?

Thanks for your help!
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 12,221
Thanks: 5,430
Fixes: 428
Registered: ‎30-06-2016

Re: Early activation

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Early activation

Hiya @Marcus4, thank you for getting in touch and welcome to Plusnet Smiley

 

I've had a check of this for you and it looks like there was already an ONT active with another provider at the address and so due to this the order type carries a minimum lead time of 10 working days so the current committed date is the soonest we can provide the service. 

 

I hope this information helps and please let me know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team