EE switch over help please

[#1]

I was due to switch over to EE on 1st July. My new router has been sent. It said to wait for a confirmation email before I actually switch over. It's now 10th and still no word? Should I just plug it in and go or should I wait. Just tried to phone Plusnet but it said there's a 30minute wait 😬

[#2]

@Strawbs3   Welcome to the Plusnet Community Fora.

As long as it's working you have not been transferred. Unless advised otherwise, the time to plug in your EE router is when the Plusnet service goes dead. 

[#3]

Moderator's note:
Thread moved from Broadband to My Order

[#4]

Ok thanks very much