Welcome to the community forums @MB1
I'm sorry to hear you're disappointed, however I've looked over your account and everything still appears to be on track.
When you initially signed up, we advised the following in your welcome email:
We're now processing your order, here's some useful information about your service.
What happens next?
* An engineer needs to install your phone service
* This will happen on 26/08/2016 PM
* Once your phone service has been installed, your broadband should be activated within 5-7 working days
Following this, our suppliers advised that an engineer wouldn't be required to install the line as they had found it could be activated off the back of external work.
Although I appreciate automation has failed to place your order immediately following the activation of the phone line today, and I do apologise for any confusion the ticket advising of problems has caused, we're still on track to have your broadband online within the next 5-7 working days as advised upon signup.
EDIT: The order is actually committed for 02/09/16 in 4 working days time.
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