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Delays getting service set up

tnwilliams25
Newbie
Posts: 2
Registered: ‎24-10-2022

Delays getting service set up

New PlusNet customer and really unimpressed. Service was supposed to go live on Friday - it didn't. No communication from PlusNet.

Called on Saturday was told the relevant teams aren't working and they'd update me on Monday - they haven't.

Home internet is vital for my business. At expense to myself, I've had to move somewhere temporarily to be online. 

8 REPLIES 8
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Delays getting service set up

In what way did it not 'go live'? Have you tried connecting the Hub? If so what was/is the result?

John
tnwilliams25
Newbie
Posts: 2
Registered: ‎24-10-2022

Re: Delays getting service set up

Yes, a solid orange light for 4 days running.
TheJayBee
Rising Star
Posts: 86
Thanks: 27
Fixes: 3
Registered: ‎26-10-2018

Re: Delays getting service set up

What lights are on your ONT?

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Delays getting service set up

Assuming a Hub 2, what username shows on the screen as in the picture below?

3.Hub2 broadband.png

John
jab1
Legend
Posts: 17,432
Thanks: 5,678
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Registered: ‎24-02-2012

Re: Delays getting service set up

@TheJayBee I'm guessing this is an FTTC connection - ONT not used in this situation.

John
TheJayBee
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Posts: 86
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Registered: ‎26-10-2018

Re: Delays getting service set up

This is the full fibre forum.

jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Delays getting service set up

I know it is - I suspect the OP has posted in the wrong one - I have asked for it to be moved.

John
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Delays getting service set up

Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
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