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Delayed activation

Ashphoa
Dabbler
Posts: 15
Registered: ‎07-10-2022

Re: Delayed activation

‎13-10-2022 8:09 AM - edited ‎13-10-2022 8:16 AM

@Gandalf  I don't suppose there's any updates before I get on the phone?

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,994
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Registered: ‎21-04-2017

Re: Delayed activation

‎13-10-2022 8:28 AM

Morning. I have chased your order up with our suppliers helpdesk for you, speaking with one of their team supervisors who has escalated this to the relevant team from their level. I'm assured the order will complete today before midnight.

I cannot however guarantee this 100% as the unforeseen may happen but I will as always keep a close eye on this for you. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet
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Ashphoa
Dabbler
Posts: 15
Registered: ‎07-10-2022

Re: Delayed activation

‎13-10-2022 12:16 PM

@Gandalf  I've just received a text to say my phone line is active, can you check if broadband can now be activated? Thanks

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Delayed activation

‎13-10-2022 12:41 PM

Yeah I see the order's completed in the supplier systems so I've just pushed the activation through our side. 

Can you connect your router up and let me know how you get on? Smiley

Anoush Mortazavi
Operations Assurance Professional
Plusnet
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